Technical Support Representati...

Technical Support Representative

Atlanta, GA 30318 (Rockdale area) 2016-10-28 - –

wanderingwifi Wandering Wifi

Position Description:
As a Technical Support Representative on the Coca-Cola Freestyle team you will balance a multitude of tickets, escalations, and projects in a fast paced customer support center environment. You will monitor and help maintain the deployment base of Coca-Cola Freestyle dispensers world wide. Team members handle escalations from both the field and Coca-Cola’s development and operations center, handle scheduled and ad-hoc reporting, and other assigned daily and long term tasks.

Position Responsibilities:
Monitor and assist in the maintenance of Coca-Cola Freestyle deployments within Wandering WiFi

Provide technical support to Coca-Cola representatives via phone, email, and ticket updates

Communicate professionally with customers while troubleshooting reported issues

Assist with technical escalations and troubleshooting

Report on specified items daily, weekly, and monthly

Escalate support issues per the escalation guidelines

Assist with the creation of training material and equipment documentation

Handle projects and initiatives assigned from the team Technical Manager

Maintain and increase product knowledge on applicable products/applications via training, documentation, and personal research

Position Requirements:
Strong analytical and problem solving skills as well as the ability to multitask in a fast paced environment

Acute attention to detail

Outstanding customer service skills

Excellent communication skills (verbal, non-verbal, and written)

Team player with the ability to work well independently

Flexible availability (e.g., must be able to be a part of a rotating on-call schedule)

Knowledge of Microsoft applications with a focus on Excel

About Wandering WiFi:
Wandering WiFi is a leading provider of wireless infrastructure monitoring and management services. The company’s complete, turnkey services support, monitor and manage guest and corporate access to WiFi networks for more than 1,400 customers. Wandering WiFi’s IoT and Enterprise Mobile Management services bring together Enterprise Mobile Managed Services with wireless expertise to deliver secure, user friendly, and innovative monitoring solutions. With Wandering WiFi organizations can easily develop, deploy, monitor, and support devices across multiple mobile platforms and operating systems. Services include hardware procurement, API and Development integration, Data Capture and Analytics, and 24/7/365 monitoring and support. With Wandering WiFi, organizations can streamline operations, enhance asset functionality, increase customer loyalty and employee productivity .

Equal Employment Opportunity Statement

Wandering WiFi is an Equal Employment Opportunity Employer and is committed to workplace diversity. Wandering WiFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Wandering WiFi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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