Applause Sr. Solutions Consultant
Do you want to be a key contributor at a high-growth venture-backed company? Do you want to partner with many of North America’s largest and most prominent companies? Do you want to help drive both top-line and bottom-line growth?
If the answers to those questions are “Yes!” then read on.
Applause is a next-generation Quality company that enables our customers to release their web sites, apps, IoT and wearable devices with a faster time to market, that are tested in real world situations and incorporate actual user sentiment analysis that provides an exceptional experience for their customers.
You’re a customer evangelist
You love partnering with your customers, understanding their needs and requirements, and coming up with creative approaches to make them successful. You care deeply about your customers’ business needs and are always looking for ways to add value. You continue to find ways to delight your customers and drive satisfaction. You strive to become a trusted advisor to your customers.
You’re entrepreneurial and resourceful
You are interested in managing your own book of business and being accountable for your own results. You can balance the needs of your customers against operational targets while at the same time providing world-class service and satisfaction.
You’re process-oriented and embrace metrics
You appreciate that the only way to effectively engage with internal and external constituents at scale is to leverage repeatable processes that are as concrete as they need to be, but no more than they have to be. You also understand that providing measurable insight into how your customer is getting value from what you provide is essential to their satisfaction and determines whether they remain a happy customer.
Own and lead multiple, simultaneous customer engagements implementing the Applause’s SaaS Quality solution and 360° app quality dashboard
Develop strong customer relationships that enable Applause to become a trusted adviser for our customers’ IT/QA managers and stakeholders
Provide both engagement and Quality leadership to the customer
Gather Quality requirements from your clients and understand how to translate our results into metrics and information that the customer values
Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones and ensuring customer and project success
Work with the product management and development organization to channel client feedback and solutions into future releases of the Applause product suite
Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion
Work with sales teams to identify areas of solution expansion
Demonstrated ability to manage individual and engagement-wide scope of work
Strong client relationship and interpersonal skills
Excellent organizational, analytical and problem solving skills
Client-focused attitude – a customer advocate
Team player with solid communication and presentation skills
Strong analytical and problem solving skills
Ability to lead requirements gathering sessions, define testing scope and conduct knowledge transfer sessions both remotely and on-site
A proven track record of serving as the subject matter expert when meeting with a variety of customer constituents including senior management and executives
High level knowledge of enterprise organizational, business and technical environments
Experience & Education:
At least 5 years of system implementation or consulting experience with at least three years as a senior consultant or project manager
Mobile application SDLC experience
A strong knowledge of the Quality/testing domain/App Economy is preferred
Applause empowers companies to deliver great digital experiences – from web and mobile to wearables, IoT and beyond. By combining in-the-wild testing services, test automation and a global community, Applause helps the world’s most recognized brands achieve the digital quality they need across every device, operating system, carrier, location and other criteria that their customers value.
We work with thousands of companies, from the hottest startups to the world’s biggest brands – including Google, Microsoft, Amazon, eBay, WatchDox, Glide,Kaltura and many more. We offer an innovative, fun, cutting edge culture and, right now, we have dozens of job openings. Maybe one of them is the right one for you! Since our 2008 launch, we’ve appreciated tremendous success for a start-up, having raised $115 million in funding. Moreover, we’ve been widely featured in tier one media such as Fortune, Forbes, BusinessWeek and TechCrunch.
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