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Service Helpdesk Support - IoT BigData Jobs

Service Helpdesk Support

Supermicro_SMCI Super Micro Computer, Inc.

Support Supermicro Global Service network and help build a world-class field engineering organization. This position requires the ability to work night shift hours including nights and weekends as required to respond to customer requests, diagnose problems, travel to and/or stationed at customer sites, repair and replace defective parts or systems.

Essential Duties and Responsibilities

Includes the following essential duties and responsibilities (other duties may also be assigned):

  • Night shift required. (4pm-1am or 12am-9am)
  • Helpdesk technical support on x86 hardware
  • On-site troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
  • Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times
  • Ensure escalation situations are managed and corrected quickly and professionally
  • Have a very high level of product knowledge
  • Provide and contribute information such as fault triage and training materials
  • Travel to the field to train and or resolve customer issues
  • Attend and complete all required training and certification exams
  • Learn to be proficient in service and repair of all systems (current, new, and updates)
  • Be able to work under Technical Account Manager direction and take ownership of customer base
  • Be completely self-sufficient in the field
  • Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations
    • Qualifications :

    • 4-year degree in Engineering or other technical fields
    • 2+ years’ experience in field engineering servicing complex X86 systems and parts
    • Will consider Associates Degree in electrical technology, electronics or equivalent military experience.
    • Work experience in large enterprise or certification in Linux and/or Windows environment is a plus.
    • Full professional proficiency in English (read/write/speak).
    • Travel and off-business hour may be required
      About Super Micro Computer, Inc.:

      Supermicro® (NASDAQ: SMCI) is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

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