The Business Communications Product Innovation Manager will drive service creation and innovation into the business communication product funnel. This key product development leader will be responsible for translating both product and technology leads into early stage innovation projects utilizing a market research and voice of the customer in partnership with product development teams, professional services, sales teams, solutions engineering and the IoT/ThingSpace team. The Business Communications Innovation Manager will also drive product/technology scoping, business case development, go-to-market activities and third party solutions evaluations.
Core Responsibilities Ideate and lead technical strategy discussion with senior leadership, specifically driving the current Communication Platform as a Service (CPaaS) strategy. Partner across Verizon stakeholders (Professional Services, Sales Engineering, IoT Product Teams and Product Development) to drive business communication APIs into the ThingSpace and the overall IoT strategy. Work with Verizon customers and the sales support organizations to understand ‘Voice of the Customer’, facilitate ideation meetings and evangelize that message into the innovation forum. Build internal and external network to drive opportunities to outcomes by defining the business case, promote value proposition and general communication of innovation strategies. Liaise with external technology partners & experts to develop solutions, including leveraging Verizon sourcing and legal teams. Regularly meet with technical analysts and attend trade shows/conferences to stay abreast of the market opportunity and competitor landscape and bring back education to the senior leadership team.
Bachelor degree or equivalent experience preferred. Strong product development and project management experience. Understanding of innovation cycles and Verizon’s product development lifecycle. Preferable to have experience with agile methodologies Business Communication product experience
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