iCracked’s MSA (Market Service Area) Managers are essential for maintaining and supporting the success of iTechs in our key markets. You will be responsible for overseeing all of our iTechs in a specific geographical location. Tasks range from holding and delivering inventory to iTechs, assisting with issues in the field, repairing customer devices and training new iTechs.
What is an iTech?
Our iTechs deliver on-demand iPhone, iPad, and Samsung repair, but there's a lot more to being an iTech than simply providing these services. Our iTechs perform at a tremendous level to provide an amazing customer experience.
What you’ll be doing…
- Managing a network of repair technicians in the East Bay Area
- Driving and distributing inventory to all technicians on a nightly basis
- Training new iTechs
- Repairing Devices
- Oversight of repair fulfillment for Bay Area customers
- Daily direct correspondence with iCracked’s Market Operations team
Full-Time Position: You must be available to repair devices or drop off inventory to iTechs from 11:00am-4:00pm, Monday-Friday with the availability to meet clients. Additionally you must be available from 8:00pm-11:00pm, Monday-Friday to deliver inventory to other iTechs.
You will be trained to know how to repair all types of iPhone, iPads, and Samsung devices. 50% of your work will include driving. All parts, tools, training will be provided.
You must have…
- Clean driving record
- Own an iPhone
iCracked was created because we know how important smartphones are to people’s lives. Over the last five years, iCracked has built the world’s largest network of on-demand iTechs who can fix your mobile smart device wherever and whenever you want.
Our company, backed by some of the leading venture capital investors in the world, is hard at work innovating so that we can extend our offering to new verticals and industries. This opportunity for growth means we need leaders and doers who can help us succeed in the smartphone as well as emerging Internet of Things (IoT) space.
Our mission is to create a company that makes repairing, connecting and installing your smart/IoT devices as simple as clicking a button and having one our our expert iTechs come to you. We have an amazing team located in Redwood Shores and proprietary software that helps deliver an incredible customer experience. If you’re interested in helping define a new standard for how people connect and take care of their most cherished devices, then iCracked may be the place for you. Let’s talk.
- Competitive compensation
- Medical, dental & vision benefits
- Wellness & special perk membership
- Paid time off
- $14/hr. This is the guaranteed minimum. The rate can reach $200+ per day reasonably depending on the daily volume of scheduled repairs.
Individuals seeking employment at iCracked are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
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