Master Voice/Data Communicatio...

Job Description:
The Master voice/data communications engineer will support the developmentand enhancement of eVoIP systems on the BroadSoft platform;product integration; emerging technology research; and support andresearch of new security requirements. This position will work under theguidance of an engineering manager to support new projects, provide expertlevel analysis of emerging technologies, vendor software and equipment.

The Master engineer is considered an expert in subject matter as evidenced through acombination of recent work experience, education and industry certifications.

Thisposition will also serve as a point of escalation for service requests notresolved by the help desk team; identify the root cause and resolution ofcomplex technical VoIP problems. Additionally, position will performconfiguration and implementation of test, deployment, and/or productionenvironments in support of O&M activities; deployment of operationalsystems within the customer base; maintenance of Continuity of Operations(COOP) readiness; and adhere to Service Level Agreements (SLAs).

Required Skills and Education:
The Master voice/data communications engineer will support the development

and enhancement of eVoIP systems on the BroadSoft platform;

product integration; emerging technology research; and support and

research of new security requirements. This position will provide expert

level analysis of emerging technologies, vendor software and equipment. The senior

engineer is considered an expert in subject matter as evidenced through a

combination of recent work experience, education and industry certifications.

This

position will also serve as a point of escalation for service requests not

resolved by the help desk team; identify the root cause and resolution of

complex technical VoIP problems. Additionally, position will perform

configuration and implementation of test, deployment, and/or production

environments in support of O&M activities; deployment of operational

systems within the customer base; maintenance of Continuity of Operations

(COOP) readiness; and adhere to Service Level Agreements (SLAs).

The

candidate must demonstrate self-initiative and a team player attitude and

possess and/or become proficient with the BroadSoft BroadWorks platform. The position will provide Tier 3 issues may

include the following devices, applications and/or processes:
System Support

BroadWorks

configuration and support Voice

Messaging configuration and support Networking LAN/WAN

QoS support Mobile

devices Installation

engineering and support System

backups and maintenance Monthly

application patching and maintenance release implementation End-User Support

Tier

3 user support for EVoIP applications, features and services via moves,

adds, changes, deletes (MACD) BroadWorks

Call Center site

Preferred Skills and Education:
The selected Communications Engineer must have a BS or 15 years of experience. Must have a minimum of ten years related

telecommunications with VOIP experience.

Desired

experience: Telecommunications/VoIP experience with: BroadSoft, BroadWorks or

BroadCloud Unified Communications experience with: BroadSoft, Cisco Call

Manager, Interactive Intelligence or other hosted UC platform

:

BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That’s BAE Systems. That’s Inspired Work.

Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel.