Lead Business Analyst – ...

Fifth Third Bank

Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. As The curious bank, we've staked our claim on looking at things differently, at being better listeners and at showing more commitment. We employ about 19,000 people, and what we offer is:

This applies to our relationships with customers and employees alike.

# A chance for employees to build their future, with supportive career development and financial welln ess programs.

# An environment where we win together. We celebrate achievement and work collaboratively. We're also a two-time Gallup Great Workplace honoree.

# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Information Technology's vision is to be recognized as an industry-leading services company by efficiently delivering solutions and services our customers can rely on. We strive to create a business-focused team that drives significant value for the Company while building customer-centric service delivery models through the integration of technologies, data, and processes. Our customers' trust is earned through the effective delivery of resilient, secure products and services while balancing business needs with industry and regulatory requirements.

Fifth Third Information Technology is comprised of several areas including: Commercial IT, Consumer IT, Payments IT, Infrastructure IT, Enterprise and Corporate Applications as well as IT Security and Risk.

GENERAL FUNCTION: Serves as a liaison between IT, Operations and the business line to analyze non-standard business and user needs, document requirements, and resolve complex system problems. Coordinates development and support for new and existingapplications. Possesses a sound understanding of business systems and industry requirements. Acts as a team leader for assigned projects. Partners with the business unit to develop a solid knowledge base of the business line, including the businessplan, products, processes and revenue streams. Coordinates business requirements definition, development, testing, implementation and support for new and existing systems. Identifies, researches and analyzes production problems, develops solutions andcoordinates resolutions. Oversees enhancements in order to maintain productivity and efficiency.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures thatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

#Functions as the liaison between the business line, operations, and the technical areas throughout the project cycle.

#Acts as team leader for projects.

#Possesses strong knowledge of the business line, including the business plan, products, process and revenue streams.

#Plays a key role in the planning, testing, and implementation of system enhancements and conversions. Ensure system enhancements follow the appropriate IT guidelines, meet or exceed user requirements, and are completed in a timely fashion. May performproject leader role for projects.

#Identifies system enhancements, documents business needs and determines development impact to current system processing. Works with programmers and users to ensure accuracy of enhancements.

#Reviews operational procedures and methods and recommends changes for improvement with an emphasis on automation and efficiency.

#Provides input into the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects.

#Provides guidance and context in prioritizing and determining complexity of problems and requests.

#Partners with the technical areas in the research and resolution of system and process problems.

#Identifies, researches, and analyzes production problems develops solutions, and resolves problems.

#Works with programming resources (in house and third party) to ensure development work is completed to specification.

#May perform some aspects of Project Management including but not limited to Approval gathering, Readiness Assessments, and other artifacts and controls.

#Other duties as required.


#Undergraduate degree or equivalent with 4-6 years experience.

#PM Methodology and SDLC/Testing QA Experience.

#Significant experience in communication and presentation.

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