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If this is your first time applying you will need to create a candidate account when you click on apply. Job Description
JOB SUMMARY: You will be tasked with understanding the business drivers of the Billing/Collections organization and providing the tools and data-driven insights to optimize and improve customer retention. Customer Retention is one of the top metrics that is looked at by the board of directors and part of your job will be to help drive this metric. As a Jr Business Analyst, it will be your job to build the tools that will guide decisions and help us answer challenging business questions.
Develop deep understanding of Vivint’s customer retention and understand how the various parts of the business work together
Understand the business case for our current efforts and help understand tradeoffs, ROI, and strategy implications of potential new initiatives
Take responsibility for data integrity and be able to craft and build a narrative of what’s happening in the business
Help build daily reporting and operational metrics for Billing/Collections
Conduct ad hoc data analysis as requested
Intermediate to advanced MS SQL querying skills
Intermediate to advanced Excel skills
Ability to manage projects and meet tight deadlines
Demonstrated ability to understand business needs and develop reports accordingly (not just live in code)
Demonstrated ability to visualize data clearly and creatively
Skills with statistical programs a plus (R, SAS, Stata, etc.)
1 or more years of experience in one or more of the following fields a plus: business intelligence, business analytics, report writing, predictive analytics, workforce management, etc.
Ability to communicate clearly and concisely with all levels of corporate management
Highly analytical with strong, demonstrated problem solving and critical thinking capabilities
Knowledge and understanding of Excel-base analysis, financial modeling, regression modeling and segmentation analysis a plus
Reports to Manager in Billing/Collections
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
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