Digital E2E Orchestration Manager – GoDigital eCommerce & Suscription Service
As part of the Schneider Electric’s strategy we are accelerating our Digital Transformation to become a leader on Digital Services and Software.
Two major initiatives have been defined from the company program ‘Schneider is On’ to support the Digital transformation:
Digitize: Connected Offers –
Become a recognized market leader on the Industrial IoT (#connected devices or serviceable assets), creating new digital services offers and protecting our existing product revenue.
Do More: Customer Boosters
– Software Business revenue growth through a rich portfolio of solutions and the ability to drive new models as source of revenue (e.g. on premise to SaaS).
‘Digital Services Transformation’
businesses have been redefined to drive the strategy into execution and
, as a response, has created the Digital and Software Domain.
The Digital and Software domain
aims at providing the right Services and Platforms to support the required business capabilities of these two businesses. A strong focus is set on the ‘Distinctive capabilities’ of both Digital and Software businesses and consequently the IT architecture has been redefined to fit these. A few examples of distinctive capabilities would include ‘Electronic Software Distribution’, Software Marketplace and AppStore, and Subscription services.
Overview of the Role:
Schneider Electric is seeking a detail-
and experienced individual to take on a position of Digital & Software E2E Orchestration Manager.
Candidates should have strong knowledge of Schneider Electric business, Subscription business models, change management, and how to run and operate a successful ecommerce platform.
As a key member of the Digital & Software Systems team, the E2E Orchestration Manager will
act as the primary point of contact for the E2E Business Service Manager, Support teams, Deployment teams and BRMs for the day-to-day operations of the global GoDigital eCommerce & Subscription service. They will also ensure agreed services are being delivered to requirements & business end user expectations and satisfaction levels are met.
Key responsibilities of the Orchestration Manager will be:
Ensure all business user requirements for all IT services are documented through Service Level Agreements (SLAs)
Ensure SLAs are met for all IT services supporting the E2E service; trigger actions to improve quality of delivery
Develop and enhance relationships with platform and application owners, key delivery teams supporting E2E services globally; ensure E2E service is well understood and that delivery team focus their attention on key areas to support business outcome
Ensure all data are collected from relevant parties to report global service performance
Provide a uniform approach to the way in which customer feedback is handled and resolved
The role will require strong communication and collaboration skills, high attention to detail, customer centric view and experience with Service Management.
Direct management will be limited initially as the team grows
Working in matrix organization with several teams
Experience with global projects delivering packaged software solutions is desired
High degree of initiative and pro-active management
Ability to drive results including management with and without direct management relationships
Able to work in a multi-functional team and with global teams and different cultures
Ability to influence and convince
Excellent communication skills
Entrepreneurial and Innovative
Strong drive to push innovation and execution across a complex organization
Experience with change Management
Strong Business Acumen
Influence and convince
Care. Connect. Challenge. Commit.
Our values define our company. Who we are, our customer approach, how we do business, what it’s like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues; we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.
At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, let’s make the most of your energy.
Schneider Electric is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
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